Vertical Advertising Machine

Ang Warranty Policy at After-sales Service para sa Vertical Advertising Display

Guangzhou Ruiguan Electronic Equipment Co., Ltd. ay nagbibigay ng komprehensibo at propesyonal na warranty at after-sales na serbisyo para sa vertical advertising display nito na nilagyan ng AUO OLED panel, na ganap na nagpapakita ng tiwala ng pambansang high-tech na enterprise na ito sa kalidad ng produkto at pangako sa serbisyo sa customer. Ang RG-OLED55 vertical advertising display ay may 36-buwang host warranty mula sa petsa ng pagbili, kasama ang 12-buwan na full machine warranty at karagdagang 24-month key component warranty. Ang mga pangunahing bahagi ay partikular na tumutukoy sa mga kritikal na bahagi na tumutukoy sa pagganap ng display, kabilang ang AUO na orihinal na OLED panel, power module at mainboard control system. Itong phased na disenyo ng patakaran sa warranty ay isinasaalang-alang ang parehong komprehensibong proteksyon para sa paunang paggamit at pinalawig na saklaw para sa pangmatagalang operasyon ng mga pangunahing bahagi.

Tungkol sa saklaw ng warranty, nangangako ang Ruiguan Electronic ng mga libreng serbisyo sa pagkukumpuni o pagpapalit para sa mga depekto sa materyal o pagkakagawa sa ilalim ng normal na mga kondisyon ng paggamit. Partikular na dapat banggitin ay ang natatanging serbisyo ng warranty ng Inchpixel refreshInch para sa posibleng mga isyu sa OLED burn-in, na nagbibigay ng hanggang tatlong propesyonal na mga serbisyo sa pag-refresh ng pixel na walang bayad sa panahon ng warranty. Para sa pagpapanatili ng 3000:1 mataas na contrast ratio display performance, nag-aalok ang kumpanya ng regular na libreng mga serbisyo sa pagkakalibrate upang matiyak na ang kagamitan ay nagpapanatili ng mahusay na kalidad ng larawan sa buong lifecycle nito. Ang mga abnormalidad sa display sa 1920×1080 resolution, performance guarantee ng 5ms response time, at stability ng 300cd/m² brightness ay sakop lahat ng warranty.

After-sales service network is one of Ruiguan Electronic's core advantages. The company has established a three-dimensional service network consisting of 32 provincial service centers and over 200 prefecture-level service outlets nationwide, promising to respond within 24 hours and complete on-site service within 72 hours after receiving service requests (excluding remote areas). Each service center is equipped with professional OLED display testing equipment and AUO-certified panel repair engineers who can complete most fault diagnosis and repair work on site. For complex cases requiring factory repair, the company provides backup machine service to ensure customers' commercial displays won't be interrupted.

Addressing commercial users' special concerns about continuous operation, Ruiguan Electronic launched the "Business Care" extended warranty service. After purchasing this service, equipment can enjoy up to 5 years of comprehensive warranty, and the operating temperature range will be expanded from 0-50℃ to -10-60℃, making it more suitable for commercial applications in special environments. Meanwhile, the extended warranty service also includes twice-yearly preventive maintenance, with professional engineers providing on-site complete maintenance services including equipment cleaning, cooling system inspection, and power stability testing.

After-sales service content goes far beyond fault repair. Ruiguan Electronic provides lifetime free technical support for each device, including remote fault diagnosis, software upgrades and operation guidance. The company has established a complete customer file management system that actively reminds customers of firmware upgrades and maintenance. Considering the characteristics of this OLED advertising display, technicians will specially guide users on how to set screen savers, adjust brightness curves to extend panel lifespan, and how to utilize the 16:9 screen ratio and 16.7M color advantages for optimal display effects.

For post-warranty services, Ruiguan Electronic adheres to transparent and reasonable charging principles. All repair items provide clear quotations, and repairs are only conducted after customer confirmation. It's particularly worth mentioning that even after warranty expires, the company still provides cost-price replacement services for OLED panels, a rare commitment even among international brands. All replaced parts enjoy 90-day quality assurance, giving customers complete peace of mind.

For enterprise-level customers, Ruiguan Electronic provides customized service agreements. According to customers' actual usage scenarios and operation time, tailored value-added services can be provided including regular inspections, spare parts reserves, and priority response. For chain enterprises using multiple devices, unified maintenance management and reporting services for batch equipment are also available, significantly reducing enterprises' operation and maintenance costs.

Regarding technological innovation in after-sales service, Ruiguan Electronic pioneered AR remote guidance service. When equipment problems occur, customers can connect with the company's expert team through mobile APP, and experts use augmented reality technology to guide on-site personnel through simple troubleshooting in real time. This innovative service method can solve over 60% of common problems, greatly improving service efficiency.

Ruiguan Electronic has also established a complete spare parts supply chain system. Common spare parts are stocked in seven major regional warehouses nationwide, ensuring over 95% of repair needs can be solved locally in time. For special components like AUO panels specifically used in this OLED advertising display, the company promises to complete import and replacement services within 15 working days after receiving orders.